If your order arrives damaged, or it is not what you ordered, we will replace it. Here is how it works.
Check your parcel in front of the rider
- When the rider arrives, open the parcel and check the item before they leave.
- If it is broken, or it is the wrong item, hand it back to the rider and do not pay for it.
- Contact us the same day with your order number (a photo helps). We will send you the right item in good condition.
What we replace
- Items that arrive broken or physically damaged.
- Items that are not what you ordered (a different product, model or colour).
What we can’t take back
- Change-of-mind returns — so please read the product details, or ask us, before you order.
- Damage or a wrong item reported after the parcel was accepted and the rider has left.
Contact
- Hours
- Always open